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Frequently Asked Questions


Who do I contact with any questions?.

You may contact us via email at info@pngjewelers.com or by calling us at (408) 245.6764, 888.764.4099 (Toll Free). A Customer Service representative will be available to assist you from 10.00 A.M. to 4:00 P.M. PST, everyday, except MONDAY.

How can I make returns or exchanges?

Articles are accepted for credit, exchange in the US if returned in saleable condition within seven days from date of purchase and accompanied by the original sales receipt. Cost of postage and insurance cannot be refunded.

What shipping options are available on www.pngjewelers.com?

We are only able to accept online orders for shipping within the contiguous United States. We do not currently ship to any international location. To ensure secure delivery of your order, we do not ship to P.O. Boxes. Items shipped to Hawaii may cost more than the standard rate and overnight delivered may not be available. Please see our policy concerning ‘Shipping’ for more details.

How do I place an order on www.pngjewelers.com?

Ordering on WWW.PNGJEWELERS.COM is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO SHOPPING CART" button to place it in your shopping cart. Follow the directions through the checkout process to complete your order. Your order will not be placed in your cart until the very end of the checkout process, after your credit card payment is processed and approved. We accept AMEX, VISA, MASTERCARD, and DISCOVER.

Are prices on www.pngjewelers.com subject to change?

All prices are subject to change without notice. However, generally, with the exception of diamond jewelry, prices are based on prevailing NY gold spot price in real time.

Is it safe to order on www.pngjewelers.com?

Yes. We use industry-standard encryption technologies provided by VeriSign when receiving or transmitting customer data through our website server. The green bar on the browser address bar is a verification of our Verisign SSL Extended Certificate for the safest and secure transactions.

We also respect your privacy. Please see our Privacy Policy for more details

If I see a ring I would like to purchase but it is not my size, can it be sized?

In most cases we can re-size the ring at no extra cost. To get your ring finger measured click Here.

How often are new products added to the website?

You will see new products being added almost every week. It is our goal to add the latest designs as frequently as possible.

Does your jewelry have any certification?

All PNG Jewelers gold jewelry has BIS Hallmark and is certified by Bureau of Indian Standards (BIS).

For more information go to http://bis.org.in/cert/hallbiscert.htm.

All diamonds used in our diamond jewelry is of VVS/VS clarity and GH color. An, appraisal report will be provided with the purchase of diamond jewelry.